Refund policy
Last updated: 15 May 2025
At edwore, we want our customers to shop with confidence. If you are not fully satisfied with your purchase, we are here to help with an easy and transparent return and refund process.
Return Policy
We accept returns within 7 days of delivery under the following conditions:
Eligible Return Conditions:
- The item must be unused, unworn, and in its original packaging.
- The product must be in the same condition as when it was delivered.
- Proof of purchase or order confirmation is required.
Non-Returnable Items:
- Products that have been used or damaged by the customer.
- Items without original packaging or missing tags.
- Custom or discounted products (unless defective or incorrect).
Exchange Policy
If you received a defective item, the wrong size, or the wrong product, we offer free exchanges within 7 days.
- Contact our support team via WhatsApp or email for assistance.
- Courier charges for exchanges may be covered by the customer depending on the case.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued via bank transfer, JazzCash, or EasyPaisa.
- Processing time is 3 to 5 working days.
If rejected:
- The item will be returned to you with an explanation (e.g., product used or damaged).
How to Request a Return or Refund
To initiate a return or refund, please contact us through:
- Email: support@edwore.com
- WhatsApp: +92319 0974283
- Mention your Order Number, reason for return, and include pictures if the product is damaged or incorrect.
Return Shipping
- Customers are responsible for return shipping costs unless the item delivered was defective or incorrect.
- It is recommended to use a reliable, trackable courier service to avoid any issues.
Important Note
edwore reserves the right to deny returns that do not meet our return policy conditions. We strive to be fair and transparent in all return and refund matters.